Frequently Asked Questions
Last updated October 2026
Answers to the questions we hear most. Can't find yours? Contact us.
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across the U.S.
Do you ship outside the United States?
Not yet. We currently ship within the U.S. only.
Do you offer returns?
Yes, Scott & Jamie offers a 14 day money back guarantee.
Please contact us within 14 days of receiving your order at:
How do I start a return?
Email us at:
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.
Who pays for return shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for sending the return there.
This does not affect any rights you may have under applicable U.S. federal and state consumer protection laws.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank or payment provider may need additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos.
We will review the issue and help you with the next steps.
Can I return or exchange an item?
Yes, within 14 days of delivery, as long as the item is unworn with tags attached. See our Return Policy for all conditions.
How do I find my size?
Every clothing page has a Size Guide with body measurements in inches and centimeters. Between sizes? We recommend sizing up for a relaxed fit.
How do I care for my knitwear?
Wash cold on a gentle cycle and lay flat to dry. Avoid the dryer to keep the shape.